Privacy Policy
MEBSTER app
Last updated: 22.08.2024
1. Introduction
MEBSTER s.r.o. ("we," "us," or "our") respects the privacy of our users ("you" or "your") and is committed to protecting the personal information that you share with us through our mobile application, MEBSTER ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this Privacy Policy carefully. By using the App, you consent to the data practices described herein.
2. Data We Collect
2.1 Personal Data
We collect personal information that you voluntarily provide when you register for an account, such as your name, email address, and other contact details.
2.2 Health Data
We collect health-related data generated by your use of the exoskeleton, such as training time, number of steps, step length, step symmetry, and step duration. Additionally, we collect any text input entered by you or your physiotherapist in the note or diagnosis sections.
2.3 Automatically Collected Data
We may also collect information automatically when you use the App, such as IP address, device type, operating system, and usage patterns.
3. How We Use Your Data
To Provide and Improve the Service: We use the collected data to operate and maintain the App, to understand your needs, and to improve our services.
For Communication: We may use your contact information to send you updates, notices, or other information related to the App.
Data Analysis: We may use your data in an aggregated and anonymized form for research and development purposes.
4. Data Storage and Security
Data Storage: Your personal and health data are stored on secure servers located in different regions based on your location. The data are at this moment stored in the EU for the EU citizens, inside the US for US citizens and in the UAE for UAE citizens.
Data Security: We use encryption and other security measures to protect your data and we take reasonable measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.
5. Data Sharing and Disclosure
Third-Party Service Providers: We may share your data with third-party service providers that assist us in operating the App, provided they agree to keep your data confidential and use it only for the purposes we specify.
Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
6. International Data Transfers
EU/EEA Users: If you are located in the European Union or European Economic Area, your data may be transferred to, and stored at, a destination outside of these regions. We ensure that such transfers are conducted in accordance with applicable data protection laws, including the use of Standard Contractual Clauses where necessary.
7. Your Rights
If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):
- Right to Access: Request access to your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restriction of Processing: Request limitation on how your data is processed.
- Right to Data Portability: Request a copy of your data in a structured, commonly used format.
- Right to Object: Object to the processing of your personal data under certain conditions.
If you are located in California, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request details about the personal information we collect and share.
- Right to Delete: Request the deletion of your personal information.
- Right to Opt-Out: Opt-out of the sale of your personal information (if applicable).
To exercise any of these rights, please contact us via the contact form .
8. Data Retention
Retention Period: We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. After this period, your data will be securely deleted or anonymized.
9. Children's Privacy
Our App is not intended for use by children under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under the age of 18, we will take steps to delete such information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the App after any changes indicates your acceptance of the revised Privacy Policy.
11. User Responsibility
You are responsible for maintaining the confidentiality of your account information and for ensuring that your use of the App complies with all applicable laws and regulations. Please ensure that your device is secure and that you use the App responsibly.
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
MEBSTER s.r.o.
Drtinova 10, 150 00
Prague, Czech Republic